We hope you love your ARKIIVE purchase. If something isn't quite right, we're here to help. Please review the information below carefully before initiating a return.
Customers have up to 28 days from the date of delivery to request a return for full-price items.
Sale items must be returned within 14 days of delivery.
Items returned outside of these timeframes may not be accepted.
All return requests must meet the conditions outlined on this page.
Returned items must meet all of the following conditions:
We reserve the right to refuse returns that do not meet these conditions.
Customers are responsible for all return shipping costs.
Original shipping fees are non-refundable.
We strongly recommend using a tracked service, as ARKIIVE cannot be held responsible for returns lost in transit.
Once your return has been received and inspected:
Please note that bank processing times may vary and are outside of our control.
At this time, we do not offer exchanges.
If you would like a different size or item, please return your original order for a refund (if eligible) and place a new order separately.
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at arkiiveuk@hotmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at arkiiveuk@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arkiiveuk@hotmail.com.
